CoServ selects Blue Dot for Mobile Service Order Management Solution

June 13, 2008 - Corinth, TX – Denton County Electric Cooperative, dba CoServ Electric, a provider of reliable electric power to more than 135,000 residential, commercial and industrial members in North Texas, has selected Blue Dot’s product and services for their enterprise Mobile Service Order Management Project.

CoServ has contracted Blue Dot’s Professional Services Group to design and implement a Service Order Management solution with the unique capability to electronically Assign Service Orders to individual field technicians. The mobile application will leverage components of Blue Dot’s mNOW! Work Management template, with specific modification to accommodate CoServ’s specific business requirements. The mCORE! Command Center will include a Work Assignment Plug-In, enabling a CoServ administrator to assign and manage Service orders to field technicians. The mCORE! Command Center will also provide CoServ with the standard modules of device management, application provisioning, reporting, and overall system monitoring. Blue Dot’s flagship product, the mNOW Mobile Framework 2008, is the underlying mobile infrastructure and technology for the all-encompassing enterprise mobile solution. Specifically, the resulting solution will provide CoServ with many productivity and business benefits listed below:

Implement Service Orders to the field via mobile devices and replace manual processes

• Eliminate costly travel time to/from office for the sole purpose of retrieving paper service orders

• Eliminate labor associated with travel time

• Eliminate fuel and excess maintenance associated with vehicle travel

• Eliminate unnecessary time in the office associated with retrieving manual paperwork & turning in completed paperwork

• Improve service order accuracy through elimination of handwriting interpretation and lost paperwork

• Improve time of information availability into system for faster billing cycles and improved customer service

Implement Electronic Assignment of Service Orders

• Reduce operating costs through automating daily service order assignment. Today, 300-400 manual service orders are printed and distributed daily.

• Automate Service Order reassignment through single click of a button opposed to exhaustive paper trail exchange

• Improve customer service by having increased visibility to status of Service Orders and Assignments

Since CoServ has selected the mNOW! Mobile Framework 2008, the single mobile infrastructure leveraged in Phase I can be also leveraged for Phase II which will entail AMI Meter Exchange, Inspections and Work Management. If you would like to learn how the mNOW! Mobile Framework can be leveraged to mobilize other areas of business, please call a Blue Dot marketing representative at 303.674.3500 x127 or visit our website at www.bluedotsolutions.com.