Public Sector

Now more than ever, citizens are increasing
pressure on all levels of public sector to improve
the quality of services and deliver them in
cost-effective ways.  Specifically, the challenge is to make operational improvements despite the constraint of tight budgets.  While the challenge to increase productivity has always been there, public sector now also faces both the perception and the reality of the need to improve fiscal accountability.  To overcome these challenges, organizations rely on integrated Mobile Workforce Management solutions from Blue Dot to mobilize any number of business processes while realizing the quickest return on investment.

Blue Dot is demonstrating to public sector how the proven technology of mobility is driving streamlined operations, improved customer service, and new-found data accuracy.  By extending the visibility of ERP, EAM, GIS and related systems, the public sector also provides its remote workforce with more information when they need it most.  This powerful combination simply allows organizations to do more with less.

Blue Dot has a successful track record of building and implementing enterprise-grade Mobile Workforce Management solutions for a wide range of public-sector organizations.  Most recently, Chicago Transportation Authority (CTA), Washington Gas and DuPage Water Commission have implemented successful Mobile Workforce Management solutions to improve efficiency, better manage their assets and improve customer service.

• Full support for work orders and service orders, including real-time updates, automatic acknowledgement, customer history, spare parts, work details, completion details, billing process, signature capture, printing invoices and more
  
  
• Dispatch work orders and service orders using a variety of methods, including daily, weekly and drip feed, along with reassignment and cancellation handling
  
  
• Update status of work orders and service orders to reflect in progress, complete, put
  on hold, etc.
  
  
• Integrate Mobile Workforce Management solutions with powerful GIS Mobile Mapping infrastructure (tasks, assignments, current locations), along with different map tools and navigation applications
  
  
• Automate the processes of receiving purchase orders, parts issue/return, transfers, cycle counts, parts look-up and label printing through an intuitive interface designed around bar-code scanning
  
  
• Improve the efficiency and automation of inspections, audits and on-site reporting
   
• Improve the timeliness and accuracy of field-collected data
  
  
• Support a complete range of devices, from simple smart phones to hand-held devices and portable computers

• Avoid the wasted time, fuel cost, and wear and tear on vehicles resulting from transporting work orders and service orders between the field and the office 
  
  
• Save time and improve customer service by providing remote workforce with real-time access to parts, orders, and inventory, and asset information
  
  
• Improve overall inventory accuracy and reduce stock-outs, eliminating the high
  cost of write-offs
  
  
• Reduce paper handling, copying and storage, drastically cutting costs
  
  
• Communicate urgent and emergency job details and technical data faster and
  more accurately
  
  
• Replace pen and paper-based reporting with automated data collection and entry
  
  
• Derive greater value from back-end system’s investment through more timely
  and complete data reporting
  
  
• Improve the use of workforce and reduce the need for back-office staff
  
  
• Reduce errors through automatic error checking and by enabling field workers to enter data directly into enterprise system without rekeying
  
  

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