Return on Investment (ROI)

How important is it for your organization to access or send critical information anytime, anywhere in order to reduce cost and increase productivity across your organization?  Yes, Mobile Workforce Management solutions have finally gone mainstream.   No longer is a mobile project an afterthought, but rather one of a company's more strategic deployments.  Benefits include better customer responsiveness, increased employee productivity, enhanced organizational efficiency and streamlined business processes, all of which lead to various competitive advantages.

Blue Dot passionately believes that addressing the subjects of qualitative and quantitative ROI measures, or tangible versus intangible ROI measures, truly establishes the value of the Mobile Workforce Management solutions we deliver.   Over the years, we have learned that while our customers enjoy qualitative and intangible ROI measures, the quantitative and tangible ROI measures are what drive continued mobility adoption.  To help organizations understand these ROI measurements, Blue Dot has developed a sophisticated ROI calculator that measures the total cost of your organization’s unique Mobile Workforce Management solution deployment, detailed savings and the associated ROI.

In both strong and challenging economic times, we’ve learned that a well-chosen Mobile Workforce Management solution is a good business decision that provides years of cost savings and competitive advantages.  Below we highlight the more compelling qualitative and quantitative mobile business processes, but please understand the list doesn’t stop here.

ROI Calculator Contact Form First Name: Last Name: Title: Company: Phone: Email: Mobility Project Type   *note all fields required

Would your organization like to truly understand the power of a Mobile Workforce Management solution and the savings it can offer?  If so, please complete the very short form to the right. A Blue Dot mobility consultant will contact you in the next 24 to 48 hours to jointly complete your organization's ROI calculator and justification.

Qualitative Measures

• Avoid the time cost transporting paperwork between the field and the office: Synchronize the data collected from the field with the push of a button.

• Save time by developing computation and analysis features on the rugged handheld in the field: Programmed analytics can help field users make quicker and more accurate decisions and job estimates.

• Save time with field data collection by using barcode scanners and barcode labels, or RFID readers and RFID tags on assets: with a quick scan a handheld computer can automatically display all stored information related to the asset for quick review, edits and additions.

• Eliminate time spent on the phone dispatching service tickets or work orders for both the dispatcher and the service technician: dispatch electronic service tickets direct from your work order management system in the office with the mobile device of your service technician.

• Eliminate time spent in the office re-typing data collected in the field: enable field service technicians to synchronize information directly with the office database.

• Save time finding each work location: send driving directions, or links, in the electronic work order that work with the GPS and mapping software in the mobile device.

• Provide immediate invoicing for faster collections and better cash management: allow field tech to print the invoice on a mobile printer at the job site.

• Save time and provide better customer service by providing real-time access to enterprise parts, orders, and inventory data while in the field: enable mobile access to customer history, product documentation, warranty information, inventory information, time sheets, work schedules and much more.

• Reduce time on the phone and dangerous note taking while driving: push documents directly from the office to the handheld.

• Reduce time on the phone and dangerous note taking while driving: push documents directly from the office to the handheld.

• Reduce administrative time by ensuring complete data is sent from the field, as incomplete or inaccurate field data can take hours of work to track down and correct: send data from the field and ensure it is complete with data integrity features on the mobile handheld computers and rugged PDAs.

• Save time and postage costs: print the invoice and leave it with the customer at the job site, rather than wait and bill later from the office.

• Reduce administrative time by avoiding errors and misinterpretations due to poor or misread handwriting: create electronic forms with pre-made options, check boxes and lists, and by using onscreen digital keyboards.

• Reduce administrative time by ensuring the accuracy of data: validate answers in the mobile software application on the handheld PDA.

• Save time and reduce admin costs by creating and scheduling new service tickets direct from the field.

• Save travel time and fuel cost: query available inventory in nearby company vehicles.

• Save time and fuel by providing electronic dispatch and least cost routing: use vehicle and/or handheld GPS tracking to view your workforce locations. Handheld computers with GPS functionality can integrate with GIS and display the location of the field worker to help managers better organize service responses.

• Avoid the high fuel costs incurred delivering paperwork to the office and picking it up: synchronize the data direct from the field to the central database application.

Quantitative Measures

• Document proof of work completed to reduce invoice disputes: leave a GPS audit trail of where work was performed and include a time and date stamp. Capturing digital photo evidence of before and after work may also be useful.

• Reduce the introduction of errors: paper based systems are inherently slow and error prone due to human interaction, copying and re-typing. The more human hands that touch a paper form and add or edit data, the more chances that errors can be introduced to the data which will cause invoice disputes, inaccurate records and confusion.

• Enforce quality work habits: automate “best practices” into your mobile software application and provide visibility to managers.

• Automate quality and best practices : activate the appropriate business process based upon the data entered: A specific answer can trigger the required business process.

• Improve job estimates: require clock in and clock out on work to document and analyze the accuracy of work estimates.

• Improve technician training: train new service technicians and inspectors with audio memos or video clips in the handheld computer application.

• Reduce disputes by documenting deliveries and work with digital signatures, date and time stamps and barcode scanners on the handheld computer.

• Increase profit per customer: use information on handheld computers to up-sell more products and services while onsite with the customer.