Support

Welcome to the Blue Dot Support Group area, which details the different levels of support we provide our business partners and customers. Currently, Blue Dot provides four flexible levels of support services for both mobile software and hardware-related issues: telephone, download center, e-mail and FTP.  The mission of our support group is to provide world-class customer service and technical support.  Our trustworthy and knowledgeable staff and flexible programs will make your support experience easy and worry free.

Telephone
Blue Dot provides toll-free  and local telephone support Monday through Friday throughout North America and the United Kingdom during the hours of 8 a.m. to 5 p.m. within each time zone respectively.

North America
1-866-303-8324, Ext. 2
United Kingdom
44 (0) 141 404 6316

Download Center
The Download Center allows customers to efficiently access and download their resulting and purchased mobile application, installations, customizations and updates. The service is only available to Blue Dot customers and business partners who are active with current support contracts.  If by chance you need to access your organization’s user name and password, please contact Blue Dot Support via e-mail or phone.  

E-mail
E-mail support is available to all Blue Dot business partners and customers.  In addition to initiating support requests, customers can track and report issues offline as an alternative to our online help desk. Send all requests to support@bluedotsolutions.com. This immediately creates a support ticket in Blue Dot’s incident-response system.

FTP
FTP services are accessible via Blue Dot’s FTP site (ftp.bluedotsolutions.com) by authorized business partners and customers. This ensures that all mobility software versions your organization’s uploads are secured. If you have misplaced your organization’s user name and password, please contact Blue Dot support.

BDS WebMail