>> Support
Welcome to the Blue Dot Support Group area, which details the different levels of support we provide our business partners and customers. Currently, Blue Dot provides four flexible levels of support services for both mobile software and hardware related issues. The four different levels of support include telephone, web, email and ftp.
The mission of our support group is to provide world class customer service and technical support. Our trustworthy and knowledgeable staff, combined with our flexible programs, will make your support related experience easy and worry free.
Telephone
Blue Dot provides toll free and local telephone support Monday through Friday
throughout North America and the United Kingdom, during the of hours
of 7:00am to 4:00pm Mountain Standard Time.
North America
1-866-303-8324 x2
United Kingdom
44 (0) 141 404 6316
Web
The foundation of the Support Services Group is our web-based, online help desk that can be accessed from anywhere in the world. The Blue Dot hosted help desk automates the management of requests, problems and resolutions for technology failures, and ensures timely response to all Blue Dot business partners and customers. The help desk also builds an online knowledge base for every logged incident and resolution.
Blue Dot Solutions Global Support System
Blue Dot Solutions OnTime Portal
Blue Dot Solutions Development Portal
Email
E-mail support is available to all Blue Dot business partners and customers; in addition to initiating support requests customers can both track and report issues offline as an alternative to our online help desk. Any organization wishing to report a support issue via email should send all requests to support@bluedotsolutions.com, and this action will immediate create a support ticket in the Blue Dot incident response system.
FTP
FTP services are accessible via Blue Dot’s ftp site (ftp.bluedotsolutions.com) for authorized business partners and customers. This ensures that all mobility software versions your organization uploads are secured. If you have misplaced your organization’s username and password please contact Blue Dot support.
BDS WebMail
