Utilities

The ever-changing world of utilities is complex and dynamic.  Demands of regulators combined with
daily pressure to increase productivity and lower
operating costs have the industry very focused on both financial performance and customer service. Now more than ever, utilities are deploying integrated Mobile Workforce Management solutions to make workforce and asset management more efficient and improve customer service. 

The steady push to better use assets and labor resources, combined with a dispersed remote workforce, compel many utilities to implement a simple-to-use Mobile Workforce Management solution.  Lowering costs and improving the accuracy and effectiveness of the remote workforce are the main benefits of deploying mobile devices for field workers. Utility companies realize increases in staff efficiency, increases in overall maintenance efficiency, shorter outages and labor cost savings after implementing Blue Dot’s Mobile Workforce Management solutions.

Blue Dot has a long-standing and proven track record of implementing enterprise-grade Mobile Workforce Management solutions for electric, natural gas, water and sewer utilities.   Most recently, companies such as CoServ Electric, Scottish Water and Washington Gas, among others, have worked directly with Blue Dot to solve challenges in mobilizing their remote workforces.

• Full support for work orders and service orders, including real-time updates, automatic acknowledgement, customer history, spare parts, work details, completion details, billing process, signature capture, printing invoices and more
  
  
• Dispatch work orders and service orders using a variety of methods, including daily, weekly and drip feed, along with reassignment and cancellation handling
  
  
• Update status of work orders and service order to reflect in progress, complete,
  put on hold, etc.
  
  
• Integrate Mobile Workforce Management solutions with powerful GIS Mobile Mapping  infrastructure (tasks, assignments, current locations), along with different map tools and navigation applications
  
  
• Capture inspection data using any size Windows Mobile devices and link both time and location information using GPS if so desired
  
  
• Eliminate paper forms and replace with interactive mobile work flow, enabling utility inspectors to complete inspections smarter, faster and more accurately
  
  
• Automate the processes of purchase order receiving, parts issue/return, transfers, cycle counts, parts look-up and label printing through an intuitive interface designed around bar-code scanning
  
  
• Support a complete range of devices from simple smart phones to hand-held devices and portable computers

• Decrease cycle time from customer call to job complete
  
  
• Save time and provide better customer service by accessing parts, orders, inventory and asset data in real time
  
  
• Improve overall inventory accuracy and reduce stock-outs, eliminating the high cost
  of write-offs
  
  
• Ensure that complete and correct data is sent from the field, eliminating time wasted tracking down and correcting incomplete or inaccurate field data
  
  
• Reduce paper handling, copying and storage, drastically reducing costs
  
  
• Communicate urgent and emergency job details and technical data faster and
  more accurately
  
  
• Derive greater value from back-end system’s investment through more timely
  and complete data reporting
  
  
• Improve the use of workforce and reduce the need for back-office staff
  
  
• Lower business risk through enhanced ability to meet service-level agreements (SLA), regulatory and customer-satisfaction goals
  
  
• Reduce costs by keeping assets running at peak performance